Retail Associate
Overview
Dan & Debbie’s Creamery is on the lookout for enthusiastic individuals to join our team as part-time retail associates in our local creamery store and ice cream shop. Nestled in the heart of the Eastern Iowa Corridor, our creamery is renowned for crafting small-batch butter, block cheese, cream-top milk, squeaky cheese curds, and hand-crafted ice cream. As valued members of our retail team, you’ll actively contribute to the day-to-day operations, supporting our mission to deliver a delightful, delicious, and distinctive farm-to-table experience in a lively and fast-paced environment. Your role will be integral in narrating our story and providing exceptional customer service that goes above and beyond. Join us in creating memorable moments and spreading the joy of our artisanal products to our community.
Job Description
- Operate the creamery store efficiently to ensure the delivery of quality products and service
- Acknowledge, greet, and welcome customers upon arrival and thank them for visiting us at the completion of their visit or transaction
- Assist customers as a priority before attending to other tasks in the store.
- Adhere to all health and safety guidelines mandated by Public Health and Dan and Debbie’s Creamery.
- Dip ice cream according to customer orders.
- Engage sincerely with in-store and phone customers, encouraging them to explore our offerings and suggesting products, including providing samples when available.
- Stock store shelves, coolers, and freezers with meticulous attention to detail.
- Conduct daily prep-work and cleaning schedules by maintaining a clean, well-organized store that reflects our brand standards.
- Manage cash transactions by balancing and closing the cash drawer at the end of each day.
- Efficiently manage in-store pickups for customer orders.
- Uphold and exemplify Dan & Debbie’s Creamery’s brand and core values on a daily basis.
- Any other tasks assigned.
This role entails a commitment to a minimum of three shifts per week, encompassing a combination of weekdays and weekends. Additionally, flexibility is required for daytime and evening hours. During the summertime, there is an opportunity for increased hours, with the potential to work between 25-30 hours per week.
Requirements
- Must be at least 16 years of age.
- Excellent customer service skills (friendly, courteous and willing to help).
- Must work well on a team.
- Great communication skills.
- Team player with a positive and hardworking attitude.
- Availability for varied shifts between 10:00 a.m. and 9:00 p.m. Monday through Sunday.
- Basic reading, math, and computer skills.
- MUST be able to count money and provide correct change.
- Ability to multitask, use critical thinking and has problem-solving skills.
- Must be able to stand for an entire shift (4-6 hours), carry weight limits up to 40 pounds, and push and pull cart weight limits up to 150 pounds.
Qualifications
Previous retail or other customer service experience, preferred. Excellent attendance and reliability. Orientation to teamwork and an ability to multitask in a fast-paced environment, required.